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Booking enquiry follow-up software

Enquiry management software on your inbox and web form: it replies to each enquiry, asks for the job, the time and the address, and books the follow-up in your diary.

Enquiry → answered and booked

Two jobs booked and one held for the agent, before Dave's first coffee.

The reply to Priya Nair, sent at 10:43pm from Dave's own address.

A$3,400, paid once, ready in 10 working days.

Example business. Names and numbers are made up.

Marlow Plumbing & Gas, BrunswickMonday 5 October

Enquiries since Dave knocked off

3 not answered, in since Sunday night.3 answered within a minute: 2 booked, 1 held.

  1. InFromBooked
  2. 10:42pmPriya NairHot water leak, Coburgnot answeredMon 7:30amReplied 10:43pm
  3. Water off tonight, Dave there at 7:30.Told her to shut the water off at the heater, and booked Dave in first thing.
  4. 11:15pmCallum BurkeBlocked drain, Brunswick Eastnot answeredTue 10:00amReplied 11:16pm
  5. Held until the agent replies.It's a rental, so it asked for the agent's name before the visit.
  6. 6:05amJess TranBathroom quote, Pascoe Valenot answeredWed 3:00pmReplied 6:06am
  7. A quote visit, photos first.It asked for photos of the bathroom and its size, so Dave arrives ready to price it.
Dave's week Mon 5 Tue 6 Wed 7 Thu 8 Fri 9 7:30am Hot water leakCoburg Hot waterEssendon Leak repairFitzroy North Hot waterMoonee Ponds 10:00am Gas serviceNorthcote Blocked drainBrunswick East Gas hobCarlton DishwasherFawkner Gas checkBrunswick 12:30pm Tap replaceThornbury Blocked drainThornbury TapsCoburg 3:00pm Toilet repairPreston Gas certificateCoburg North Bathroom quotePascoe Vale Gas servicePascoe Vale

From the inbox and the website formBooked into Dave's calendar

Reply to Priya NairSent 10:43pm

FromDave, Marlow Plumbing & Gas
ToPriya Nair
SubjectRe: Hot water leak, Coburg

Hi Priya, thanks for getting in touch.

Please turn the water off at the valve on top of the heater and put a bucket under the leak. Dave can be with you at 7:30 on Monday morning.

If it gets worse before then, reply here and it goes straight to his phone.

Dave, Marlow Plumbing & Gas

Booked: Monday 7:30am, in Dave's calendar.

Who it's for, and when

For whoever's phone the enquiries land on after hours. Dave's three came in after he'd knocked off.

The problem

What we build

Dave's three replies

Sent between 10:43pm and 6:06am, from Dave's own address.

After-hours enquiries over a year

Type your own numbers and the result updates as you type.

After-hours enquiries a year, over 48 working weeks–
Jobs it takes to cover the price–
To cover the price, one booked job in every–
Booking enquiry follow-up software, paid onceA$3,400

Price

A$3,400paid once

Booking enquiry follow-up softwareReady in 10 working days

  • Built on your own data
  • Works with Gmail, Outlook, your website form, Google Calendar and ServiceM8
  • Code and data in your own accounts
  • A one-page manual
  • Every reply sent from your own address, in your own words
  • No monthly fee
Book a 15‑min call

The price is written into the quote and doesn't change once we start. Pay a deposit to start, and the balance on handover.

From first call to handover

  1. 1Show us how you do it now

    A 15‑minute call first, then 30 minutes on a video call with the tools you already use.

  2. 2We build it on your own data

    Your enquiry inbox, your calendar and the replies you have sent before.

  3. 3It's handed over to you

    Code, data and a one‑page manual, in your own accounts. Look after it yourself, or have us do it.

Who builds it

I'm Nature. I design and build these, and I'm the one you talk to. Serving businesses in Melbourne, in English and Chinese. We've worked with manufacturers, electronic component distributors, shipbuilders and building-material suppliers.

Book a 15‑min callOr email hi@towow.com.au.

Invoices come from ToWow (HK) Limited.

Questions

Who owns it when it's done?
You do. The code and the data sit in your own accounts, and you get a one-page manual.
What do you need from me?
30 minutes on a video call to show us how enquiries reach you now, access to your enquiry inbox and calendar, and a few replies you have sent before. We do the rest.
How long does it take?
This one takes 10 working days, counted from the day we have access.
What if it gets a reply wrong?
It works from your hours, your service area and the jobs you do. Anything outside those goes to you with the enquiry attached, and it doesn't guess a booking.
What if something breaks after handover?
Tell us. Fixes to what we built are part of the job. If you'd like someone to look after it every month, that's our part-time tech person, and it's optional.
Where does my data go?
It stays in your accounts and your tools. We work with read access wherever we can.
Does it work with Outlook, and with ServiceM8?
Yes to both. It reads Gmail or Outlook and your website form, and it books into Google Calendar or ServiceM8, whichever is your diary.
How do I pay?
A deposit to start and the balance on handover, invoiced by ToWow (HK) Limited. Prices are in Australian dollars. ToWow (HK) Limited isn't registered for Australian GST, so no GST is added.

Book a 15‑min call

Tell us the one thing that annoys you most. We reply the same day.

Or email hi@towow.com.au.

Your details are used to reply to you and for nothing else.

Twelve more like this, each with its price written down