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Ticket triage software for Zendesk and HubSpot

Triage software inside the Zendesk or HubSpot you already pay for: each day's tickets sorted and ordered, with a draft reply for a person to check before it goes.

23 tickets sorted before 8:00am. Your team answers, it doesn't sort.

By default nothing goes out until someone has read it.

Book a 15-min call

A$3,600, paid once, ready in 10 working days.

Example business. Names and numbers are made up.

Sallowfen Candle Co., CollingwoodMonday 5 October, 7:58am

Morning queue

237in overnightOrders
09sortedDelivery
9:00am7staff startBilling
  1. 9:12pmD.R.Where is order #4471?Delivery
  2. Delivery. A draft is waiting for a look.Looked up in Shopify: order #4471, shipped Friday, courier tracking attached.
  3. 9:40pmS.L.Charged twiceBilling
  4. Billing. A draft is waiting for a look.Looked up in Shopify: order #4469, two payments of A$68, 9:36pm and 9:37pm.
  5. 10:05pmA.N.Add a candle to #4480Orders
  6. Orders. A draft is waiting for a look.Looked up in Shopify: order #4480, not packed yet, Fig and Cedar in stock.
  7. 10:31pmJ.P.Candle arrived crackedDelivery
  8. 11:02pmK.O.Change delivery addressDelivery
  9. 11:18pmM.H.Cancel order #4476Orders
  10. 11:47pmT.W.Discount code not appliedBilling
  11. 12:20amL.C.Says delivered, not hereDelivery
  12. 12:56amR.B.Wrong scent in my boxOrders
  13. 1:33amN.F.Need an invoice for #4462Billing
  14. 2:10amH.G.Money back for #4458?Billing
  15. 3:04amE.M.Is the gift set in stock?Orders
  16. 4:15amP.V.Tracking has not movedDelivery
  17. 5:02amC.J.Card declined at checkoutBilling
  18. 5:41amB.K.Swap to the large sizeOrders
  19. 6:09amF.S.Left with a neighbour?Delivery
  20. 6:33amG.T.Wrong total on receiptBilling
  21. 6:48amI.Q.Pay by bank transfer?Billing
  22. 7:05amO.A.Send to my office insteadDelivery
  23. 7:19amW.Y.Combine my two ordersOrders
  24. 7:30amV.D.Courier left it in the rainDelivery
  25. 7:42amY.Z.Parcel is six days lateDelivery
  26. 7:58amU.E.Add a gift noteOrders

Zendesk, view: Morning queueSunday 4 to Monday 5 October

Who it's for, and when

For whoever runs support, first thing each morning. Priya's staff start at 9; the 23 overnight tickets are the example.

The problem

What we build

Priya's three drafts, in full

Each pile has a draft on top, written from the order in Shopify.

Hours a year sorting and drafting

Type your own numbers and the result updates as you type.

Hours a year sorting and drafting, over 250 working days–
Tickets a year–
A$3,600 in support hours–
Ticket triage software for Zendesk and HubSpot, paid onceA$3,600

Price

A$3,600paid once

Ticket triage software for Zendesk and HubSpotReady in 10 working days

  • Built on your own data
  • Works inside Zendesk, HubSpot or Gorgias, with Shopify and Zapier
  • Code and data in your own accounts
  • A one-page manual
  • A draft for every ticket, written in your team's voice
  • No monthly fee
Book a 15‑min call

The price is written into the quote and doesn't change once we start. Pay a deposit to start, and the balance on handover.

From first call to handover

  1. 1Show us how you do it now

    A 15‑minute call first, then 30 minutes on a video call with the tools you already use.

  2. 2We build it on your own data

    Your past tickets and the replies your team sent.

  3. 3It's handed over to you

    Code, data and a one‑page manual, in your own accounts. Look after it yourself, or have us do it.

Who builds it

I'm Nature. I design and build these, and I'm the one you talk to. Serving businesses in Melbourne, in English and Chinese. We've worked with manufacturers, electronic component distributors, shipbuilders and building-material suppliers.

Book a 15‑min callOr email hi@towow.com.au.

Invoices come from ToWow (HK) Limited.

Questions

Who owns it when it's done?
You do. The code and the data sit in your own accounts, and you get a one-page manual.
What do you need from me?
30 minutes on a video call to show us how you do it now, admin access to your Zendesk or HubSpot, and a few weeks of past tickets with your replies, so the drafts sound like your team. We do the rest.
How long does it take?
This one takes 10 working days, counted from the day we have access.
What if something breaks after handover?
Tell us. Fixes to what we built are part of the job. If you'd like someone to look after it every month, that's our part-time tech person, and it's optional.
Can I change it later?
Yes. A new pile, a new rule or a change to the wording of a draft can be quoted one at a time, with the price agreed before we start.
Where does my data go?
It stays in your accounts and your tools. We work with read access wherever we can.
Does it reply to customers on its own?
By default, no. Every draft waits until one of your team has read it and pressed send. Which kinds of ticket, if any, can go out without a look is your call, and you can change it whenever you like.
How do I pay?
A deposit to start and the balance on handover, invoiced by ToWow (HK) Limited. Prices are in Australian dollars. ToWow (HK) Limited isn't registered for Australian GST, so no GST is added.

Book a 15‑min call

Tell us the one thing that annoys you most. We reply the same day.

Or email hi@towow.com.au.

Your details are used to reply to you and for nothing else.

Twelve more like this, each with its price written down